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Privacy Policy

21Blox  Ltd respects and protects your privacy. This notice sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website at www.21blox.com  and us, website owners. Furthermore, the way we use, store and protect any personal data we collect from you, or that you provide to us, will also be detailed within this notice.

Information we collect:

When you book an event or make a table reservation, or enquiry, we collect personal details such as your name, email and telephone number. This information is used to identify you and contact you about the booking and services you have requested.
​To provide an efficient and effective experience we collect additional information such as specific requirements pertaining to allergies or food intolerances along with personal information such as birthdays and anniversaries . 
​Whilst you use the website we also receive information about your computer such as your IP address, operating system and browser details. This information helps us provide a better website experience for you.
​When you buy a gift voucher we collect personal details such as your name, email, recipient’s name and possibly a postal address. This information is used to identify you and provide the service you have requested.

Consent
When you provide us with your personal information in the course of making a reservation or enquiry, making a payment or contacting us about our services, you are giving your consent to us collecting that information and using it for that specific reason.
We will not use your personal information for any secondary reason, like marketing, unless we have asked you directly for consent to do so.

How do I withdraw my consent?

​For the purpose of legal protection. We are required to hold the personal information you have given to us in the course of providing you with services. 

​Should you wish to withdraw your consent at any time please email tlkohl@21blox.com with your request.
​​You also have the right to request that we update or amend your data if it is incorrect.

To action any of these rights at any time please email tlkohl@21blox.com with your request.

Disclosure
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Data Handling & Storage
Our  booking and enquiry forms  are provided by Wix. 

Payment
If you choose to pay 21blox with a debit or credit card your information will be passed to our payment processors – Wix payments for online card payments (for purchasing our gift vouchers) or Global Payments for card payments in person.
​We never store your credit card details, it is always processed by third-parties. It is encrypted through the Payment Card Industry Security Standard (PCI-DSS).
​We do not hold any payment information in our 21blox booking system.
​Stripe and Global Payments adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


 

Third Party Services
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
​However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
​For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
​In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

Links
When you click links on our website, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
​If this business is acquired or merged with another business, your information may be transferred to the new owners so that they may continue to provide you with the services you have requested.

Questions
To request your information is updated, amended or deleted, or if you have any questions about how your information is collected, stored and used, please email  tlkohl@21blox.com

Complaints
If, for any reason, you are unhappy with how we are handling your data, please raise your concerns with us first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).

Legal Basis for Storing Data
This information is collected by 21Blox Ltd in accordance with the guidelines set out in the General Data Protection Regulation (GDPR), Articles 6.1(b), 9.2(h) and 9.3.

21Blox  Ltd is registered with the Information Commissioner’s Office. Registration Reference: 00011630786
21Blox Ltd will never lease, distribute or sell your personal information to any third parties.

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